Privacy policy

Personal data is collected as few as possible. However, this is sometimes necessary in order to provide our service. Stitch Fiddle handles your data carefully and ensures your privacy is guaranteed.

Here are our three privacy promises:

1. Your data is never shared with third parties without a valid reason.
2. Your data is protected as if it were of ourselves.
3. Your data is only used for the execution of our service.


Name

Your name is saved, because we prefer not to write you anonymously. In our communication we can write you personally.

When you set a chart to be publicly accessible, your name is displayed along your chart, so that you can show that you are the designer.

Your name will also be used to create an invoice after making a payment.

Entering your name is not mandatory.


E-mail address

Your e-mail address is saved to protected access to your account, so that only you or people you share this data with can login.

Your e-mail address is used to send you updates about your account, your security notifications, your orders, answers to your support questions, and other matters related to your account.

The number of messages is very low and only reflects actions taken by you.

You won't receive newsletters, promotional e-mails, spam or unsolicited e-mail from Stitch Fiddle.

To connect with other Stitch Fiddle users for sharing charts to work together on projects, you'll use the e-mail address as listed in your account settings.


Facebook

By connecting with Facebook, your e-mail address, first name, last name, and Facebook user ID are imported from Facebook.

Stitch Fiddle does not receive your friends list, does not receive access to your timeline, and does not receive any other details.

Logging in with Facebook is an optional alternative way of logging in, and is not mandatory.


Contact form

When you fill out a contact form or send us an e-mail, the information you send us will be retained as long as required for the completion of replying to your question. We use your e-mail address only for the purpose of the communication regarding your question.


IP address

Your IP address is logged when activities takes place related to security, such as login, password change or abuse of our systems. Review your data

Your IP address is logged when making a payment, which we use for fraud detection and for looking up your country for doing tax declarations to local tax authorities.


Logins

When logging in, your user ID, IP address and user agent (browser and operating system) are saved for 30 days. This data is collected to let you review your own account activity for possible abuse.


Transfer to third parties

Mollie: Payments are processed by Mollie. When making a payment, your Stitch Fiddle user ID is shared with Mollie, so we can match your payment with your account. Mollie is a Dutch (Europe) company (Stitch Fiddle is also a Dutch company). https://www.mollie.com

Mailgun: E-mail messages are sent via Mailgun. Your e-mail address will be processed to send e-mail, and possibly your name, so that we can write to you personally. Mailgun is an American company that complies with EU-U.S. Privacy Shield Framework. https://www.mailgun.com


Data retention

Your data is saved until you decide to deleted it manually or by cancelling your account. Deleted files might be saved in your "Deleted charts" folder for 7 days after deletion or earlier when you purge your deleted charts folder.


Security

We shall make sure that adequate safety measures are in place to prevent unauthorized access to personal data.

Learn more: Read the security policy


Links

This statement does not apply to third party websites that are linked to from this website. We can not guarantee that these third parties deal with your personal information in a reliable or secure manner. We recommend you to read the privacy policy of other websites before using them.


View or update your personal data

You can review and update your personal information at any time in your account settings.


Questions?

We try to be as clear as possible and take your privacy very seriously. Please feel free to write us for questions regarding the privacy statement.


Changes

Stitch Fiddle may change this privacy policy. This page always shows the latest version.

The privacy policy was last modified on May 28, 2018.


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